Delete your Wood Fit account

Delete your account in the app

Open Settings → Delete account (at the bottom of Settings) in Wood Fit. Read the confirmation and select Delete account. If you signed in with Google, verify the same Google account when prompted. Anonymous accounts created for Android purchases can also be deleted from this row without Google sign-in. An internet connection is required.

The app confirms when your Firebase account and cloud data have been deleted and a deletion request has been sent to RevenueCat. RevenueCat processes its deletion asynchronously and may need additional time. If deletion cannot be confirmed, cloud synchronization pauses and the app offers another attempt. You can continue playing with your existing device-local progress. You do not need to email support to delete an account in the app.

Request deletion without the app

Email contact@almostudiohq.com with the subject Delete my Wood Fit account. Send the request from the Google email address linked to Wood Fit, where possible. You do not need to reinstall the app to make a request.

Opening the email link does not submit a request. Review and send the message in your email app. We may ask you to verify account ownership before deletion. Never send your password, sign-in code, Google token, or Firebase token. We will explain any required verification, give you the expected completion time, and confirm when deletion is complete.

What we delete

• Your Wood Fit Firebase Authentication account, including its Firebase user identifier and any Google-linked profile information held for authentication.
• Your Cloud Firestore progress document, including level, star ratings, current puzzle state, saved hint balance, first-completion reward flags, earned and spent hint counters under random app-generated synchronization keys, and hints used in the current level.
• Our Cloud Firestore copies of RevenueCat customer status and purchase events linked to your verified Wood Fit identifier and its known purchase-profile aliases. We also request deletion of your customer profile from RevenueCat. Google Play keeps its own store transaction records.
• Your account identifier on historical bonus-hint spending records. New spending records do not store that identifier. The transaction-based hint balance and per-level use counts remain to prevent reinstalling or restoring a purchase from refilling spent hints.

What is not deleted automatically

• Device-local progress, preferences, and reminders: these, including the saved hint wallet and its synchronization key, remain on each device after account deletion. You can turn off daily reminders in your device notification settings. Uninstalling Wood Fit removes its locally scheduled reminders and local game data; clearing app storage removes local game data.
• Advertising data: Google AdMob and UMP handle ad delivery and privacy-choice records separately from your Wood Fit account. Deleting the account does not automatically erase those records. The device-local age category, its confirmation time, and ad frequency counters remain until you uninstall Wood Fit or clear its storage.
• Analytics and crash diagnostics: these use app-installation identifiers and are not linked by us to your Wood Fit account. Crash diagnostics include caught tutorial and puzzle failures with technical context such as level, failure stage, app state, and drawing-surface size, as well as rewarded-ad failures and unavailable hint-ad attempts with SDK error codes, consent and loading readiness, test-ad mode, and Premium ownership status. They follow Firebase’s separate retention periods and cannot be individually removed through account deletion.
• Your Google account: deleting Wood Fit’s account does not delete your Google account or information Google keeps under its own policies.

Purchases after deletion

Account deletion does not refund or cancel the one-time Remove Ads purchase. Wood Fit currently offers no subscription. You can use Restore Purchases with the same Google Play account to recover an eligible purchase. Restoring a purchase or using purchase features again can create a new anonymous account and purchase profile; spent bonus hints do not refill. A refunded or revoked purchase does not restore Premium access.

Retention after deletion

A minimal deletion receipt containing the account identifier and known purchase-profile aliases is scheduled for automatic removal after 24 hours. It prevents cached credentials, retries, and delayed purchase notifications from recreating deleted data during that period. Firebase’s automatic removal may take additional time after expiry. If cleanup fails, the pending receipt remains until deletion completes so synchronization cannot recreate data while you retry. The transaction-based bonus-hint balance and spending records, with account identifiers removed, remain for purchase restoration and abuse prevention.

Google states that Firebase Authentication information is removed from live and backup systems within 180 days after account deletion is initiated. Authentication IP logs may remain for a few weeks for security and abuse prevention. Firebase Crashlytics keeps crash traces and associated installation identifiers for 90 days before starting removal.

See Firebase’s privacy and retention information and the Wood Fit Privacy Policy for more details.

If you never signed in

Playing without Google sign-in does not create a cloud progress document. If you use purchases, the game may create an anonymous Firebase Authentication ID, Firestore copies of RevenueCat customer and purchase-event records, and a purchase-linked bonus-hint ledger. If that anonymous account is present on your device, use Settings → Delete account (at the bottom of Settings). You can also request deletion by email without reinstalling; include a Google Play order ID if you have one, but never send payment-card details or authentication tokens. To remove device-local progress and preferences, uninstall the app or clear its app storage through your device settings.